Building a Scalable Dedicated
Operations Center for a
Global Enterprise

About The Client

A U.S.-based global enterprise with growing digital demands sought to establish a Dedicated Operations Center (DOC) in India. The goal: create a scalable, future-ready delivery hub supporting critical functions across data, engineering, quality, and AI- without compromising compliance, quality, or culture.

Areas of Growth

Facing rising pressure to accelerate innovation, reduce cost, and maintain high standards in regulated environments, the client needed a partner who could deliver both operational depth and cultural alignment.

How We Helped

TVS Next built a custom offshore capability center under our BOT model- scaling from 0 to 110 team members over 6 years. We managed:

Solutions

To address these challenges, the company embarked on a comprehensive enterprise transformation strategy that focused on modernizing customer touchpoints, driving operational excellence, and building resilient supply chains.

Key Outcomes

Looking to Scale? Let’s Build It Together.

Ready to build a custom, ownable, globally scalable capability center- with low risk, low attrition, and high alignment? Talk to our DOC strategy team. Let’s get you started.

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Strategic hiring and mentoring

ISO-certified
facility setup

Upskilling and employee engagement programs

Cybersecurity and compliance frameworks

Seamless knowledge transfer and operational continuity during handover

Strategic hiring and mentoring

ISO-certified facility setup

Upskilling and employee engagement programs

Cybersecurity and compliance frameworks

Seamless knowledge transfer and operational continuity during handover

ISO-certified
facility setup