At a Glance
This business is a leader in the software engineering space and operates across two continents. TVS Next worked with them to eliminate siloed applications and developed a super app that served as an all-in-one employee experience platform.
The business streamlined its processes, improved employee morale, and increased retention.
Services
Engineering
- App Modernization
- DevOps Implementation
- Microservices Implementation
- API First Delivery
- Enterprise Platform Delivery
Industry
Technology
Problem
This leading software services organization used multiple third-party tools to maintain projects, manage resources, conduct performance reviews, and track attendance.
Every day, employees had to log in to various systems for different purposes and sometimes had to enter the same details again. Working on these siloed applications consumed employee productivity and eventually affected the company’s bottom line.
Since managers and administrative staff also had to navigate numerous applications, important requests were sometimes overlooked. This caused delays and poor experiences for everyone involved. Some jobs were still performed manually, creating significant paperwork for the administration team.
The company lacked a single source of truth for all data.
The company strongly believed that superior employee experience was vital to ensuring a great customer experience. Therefore, they partnered with TVS Next to eliminate the roadblocks caused by siloed third-party applications and build a super app to enhance employee experience.
Transformation Journey
We conducted accelerated discovery workshops with all stakeholders to understand their requirements for the new platform. We evaluated the functionalities and bottlenecks of the siloed applications they were using at the time.
After assessment and consulting, we created a three-phase roadmap to build the new super app for employee experience.
Phase 1: Modern Platform Development
As the first milestone, we developed a modern platform incorporating key functionalities from different applications.
Phase 2: Unified Employee Workflows
We created components including customer onboarding, project management, attendance tracking, leave management, timesheet management, performance review management, and other approval workflows.
We then integrated all these components into a single functional application.
Phase 3: Experience and Security Enhancement
In the final phase, we focused on enhancing user experience and improving application security.
Our team built automated notifications and customized visualization services. We leveraged a microservices pattern with API gateways to implement secure transactions within the platform.
Business Outcomes
As an agile, reliable, and futuristic digital transformation partner, TVS Next delivered assured outcomes and helped the organization achieve its business KPIs.
50% Higher Productivity
By eliminating the need for multiple platforms.
65% Reduction
In time taken to approve new requests.
Improved Experience and Retention
Through an easy-to-use platform that required no training.
Single Source of Truth
For all data through a centralized database.
80% Elimination
Of jobs requiring manual data population.
Better Visibility and Accessibility
Through custom-built dashboards for users.
